Shipping Policy

Delivery Information

1. Order Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully confirmed. Processing times exclude weekends, public holidays, and periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please ensure that your shipping address, billing information, email address, and contact details are accurate and complete when placing your order. Novacoar is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

In certain circumstances, order processing may take longer than the standard processing period due to unusually high order volume, inventory verification, payment verification, technical issues, or other circumstances beyond our reasonable control.

2. Shipping Destinations

We currently ship to customers in the United States, Canada, the United Kingdom, Australia, New Zealand, and most European countries.

Shipping availability may vary depending on carrier coverage, customs regulations, local delivery services, destination-specific requirements, and applicable import restrictions.

Certain remote locations, territories, or destinations may have limited shipping availability. If a shipping option is not available for your destination at checkout, please contact our customer support team for assistance.

We reserve the right to restrict shipping to certain locations where delivery cannot be reasonably or legally completed.

3. Shipping Fees

Standard Shipping: $4.99

The applicable shipping cost will be displayed during checkout before your payment is completed.

Shipping fees may vary depending on the destination, order details, shipping method, applicable promotions, or other circumstances. Any available shipping options and their corresponding costs will be presented during checkout.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or local authorities, where applicable.

4. Estimated Delivery Time

Estimated delivery time is 7–20 business days after your order has been shipped.

The estimated delivery period does not include the order processing time described above.

Actual delivery times may vary depending on:

Destination country or region
Customs clearance procedures
Local courier services
Weather conditions
Public holidays
Carrier delays or disruptions
Peak shopping periods
Customs inspections
Incorrect or incomplete shipping information
Other circumstances beyond our reasonable control

Delivery estimates are provided for guidance only and do not constitute a guaranteed delivery date.

5. Tracking Information

Once your order has been shipped, we will send a shipping confirmation email containing tracking information when tracking is available.

Tracking information may take some time to become active after the package has been handed over to the shipping carrier. Customers can use the tracking information provided to monitor the progress of their shipment.

If your tracking information has not updated for an extended period or you believe there may be an issue with your shipment, please contact our customer support team.

We may need to contact the shipping carrier to obtain additional information regarding the status of a shipment.

6. Taxes and Import Duties

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or local authorities.

These charges are generally not included in the product price or standard shipping fee and remain the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

Novacor LTD does not control the customs policies, tax rates, import requirements, or fees imposed by individual countries.

Customers are encouraged to check their local customs regulations before placing an international order if they have questions regarding potential import duties, taxes, or other requirements.

If a customer refuses to pay applicable customs duties, taxes, or other charges and the shipment is returned to us, any applicable refund may be subject to deductions for shipping, return shipping, handling, or other costs, where permitted by applicable law.

7. Shipping Restrictions & Compliance

Novacor LTD complies with applicable United States laws and regulations relating to international trade, export controls, economic sanctions, restricted destinations, and other applicable legal requirements.

Accordingly, we currently do not ship to the following countries or territories:

Afghanistan
Algeria
Angola
Belarus
Benin
Bolivia
Bulgaria
Burkina Faso
Burundi
Cameroon
Central African Republic
Congo (Kinshasa)
Croatia
Cuba
Guinea
Guinea-Bissau
Haiti
Iran
Iraq
Israel
Ivory Coast
Kenya
Laos
Lebanon
Libya
Mali
Monaco
Mozambique
Myanmar
Namibia
Nepal
Niger
Nigeria
North Korea
Palestinian Territory
Russia
Somalia
South Africa
South Sudan
Syria
Tanzania
Trinidad and Tobago
Ukraine
Vanuatu
Venezuela
Vietnam
Yemen
Zimbabwe

This list may be updated from time to time based on applicable laws, regulations, sanctions, export controls, customs requirements, carrier restrictions, or changes to our shipping capabilities.

We reserve the right to refuse, cancel, or suspend any order where we reasonably believe that fulfilling the order may violate applicable laws, export regulations, trade restrictions, sanctions, carrier requirements, customs regulations, or other legal obligations.

Orders placed for destinations listed above may be canceled before shipment and, where applicable, refunded using the original payment method.

Customers are responsible for ensuring that their shipping destination and order comply with all applicable local laws and regulations.

8. Sanctions Compliance

Customers may not use our website or services in violation of applicable sanctions, embargoes, export controls, or other trade restrictions.

Where applicable, customers represent that they are not knowingly acting on behalf of, or purchasing for, an individual or organization subject to applicable sanctions or trade restrictions.

We reserve the right to refuse, cancel, or suspend transactions and access to our services where we reasonably determine that fulfilling an order could violate applicable sanctions laws, export regulations, trade restrictions, or other legal requirements.

We may also cancel an order if payment, shipping, customer, or transaction information indicates a potential compliance concern that requires further review.

9. Delivery Issues

If your package is delayed, damaged, or appears to have been lost during transit, please contact our customer support team as soon as possible.

We may work with the relevant shipping carrier to investigate the shipment and determine an appropriate resolution.

If your package arrives damaged, please retain the original packaging and take photographs of the package and the damaged item. This information may be requested when investigating a shipping damage claim.

For packages marked as delivered but not received, customers should first check with household members, neighbors, building management, reception areas, mailrooms, or other designated delivery locations before contacting us.

Where appropriate and permitted by the circumstances, we may assist with a carrier investigation, replacement shipment, refund, or other suitable resolution.

10. Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate and complete shipping address and contact information at checkout.

If an order has not yet been shipped and you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once an order has entered processing or has already been shipped.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if a replacement shipment is requested, where permitted by applicable law.

If the package cannot be successfully delivered because of incorrect information provided by the customer, we may contact the customer to determine the appropriate next steps.

11. Failed Delivery and Refused Packages

If a carrier is unable to deliver an order because the customer is unavailable, the address is incorrect, delivery is refused, or the package cannot be accepted for another reason attributable to the customer, the carrier may return the package to the sender.

If the package is returned to us, please contact our customer support team to discuss the available options.

Where permitted by applicable law, any refund may be subject to deductions for original shipping costs, return shipping costs, handling fees, or other costs incurred as a result of the failed delivery.

12. Order Changes and Cancellation Before Shipment

If you need to change or cancel an order, please contact our customer support team as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation or address-change requests before the order is processed or shipped. However, we cannot guarantee that a request can be completed once the order has entered processing or has been handed over to the shipping carrier.

Once an order has shipped, it may no longer be possible to cancel or modify the shipment. In such cases, customers may need to follow the applicable Return Policy.

13. Lost or Delayed Shipments

While we make reasonable efforts to ensure orders are shipped and delivered successfully, shipping delays and transportation issues may occasionally occur.

If a shipment appears to be delayed or lost, we may contact the carrier to request an investigation or additional tracking information.

Resolution of a lost shipment may depend on the carrier’s investigation, available tracking information, delivery circumstances, and other relevant factors.

Where appropriate, we may offer a replacement, refund, or another reasonable resolution in accordance with our policies and applicable law.

14. Force Majeure and Circumstances Beyond Our Control

Novacoar is not responsible for shipping delays or delivery failures caused by circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

Severe weather
Natural disasters
Customs inspections or delays
Government restrictions
Public health emergencies
Transportation disruptions
Carrier strikes or service interruptions
Political or civil disturbances
Acts of government
Unexpected logistics disruptions
Significant increases in shipping volume
Other events beyond our reasonable control

When such circumstances occur, we will make reasonable efforts to provide available information and assist customers in resolving delivery issues.

Important Notice

Delivery estimates are provided for reference only and are not guaranteed.

The standard estimated delivery period is 7–20 business days after shipment, in addition to the 1–2 business days generally required for order processing.

Shipping delays may occasionally occur due to customs inspections, severe weather, carrier disruptions, public holidays, peak-season volume, incorrect address information, customs requirements, or other circumstances beyond our reasonable control.

Customers should carefully review their shipping information before completing an order and should monitor tracking information after shipment.

If you have any questions regarding shipping, delivery, tracking, customs, or your order status, please contact our customer support team.

Customer Service

For questions regarding orders, shipping, tracking, delivery issues, or other customer service matters, please contact:

Customer Service Email: [email protected]

Our customer support team will review your inquiry and provide assistance as soon as reasonably possible.