Privacy Policy

Protecting Your Information

01. Our Commitment to Privacy

At Novacor LTD, protecting your privacy is one of our highest priorities. We collect, use, and safeguard your personal information responsibly and in accordance with applicable privacy laws. We do not sell or rent your personal information to third parties for marketing purposes.

Any information you provide is used only for legitimate business purposes, including processing orders, providing customer support, improving our website, maintaining website functionality, and delivering a better shopping experience.

02. Information We Collect

When you interact with our website, place an order, create an account, or contact our customer service team, we may collect information including:

Full Name
Shipping Address
Billing Address
Email Address
Telephone Number (if provided)
Account Information (if applicable)
Order and Purchase Information
Payment Information

Payment information is securely processed through trusted third-party payment providers. Where applicable, sensitive payment details are handled directly by the relevant payment processor and are not stored on our servers.

03. How We Use Your Information

Your personal information may be used to:

Process, confirm, and fulfill your orders.
Provide customer support and respond to inquiries.
Send order confirmations, receipts, and shipping updates.
Respond to questions regarding products, sizing, returns, refunds, or exchanges.
Process returns, refunds, and other customer service requests.
Improve our website, products, services, and customer experience.
Maintain and improve website functionality and performance.
Prevent fraud, unauthorized transactions, abuse, and other security issues.
Comply with applicable legal and regulatory requirements.

04. Cookies

Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website traffic, maintain website security, and enhance your shopping experience.

Cookies may allow our website to recognize your browser, remember items placed in your shopping cart, maintain certain preferences, and understand how visitors interact with our website.

Most web browsers allow you to manage, block, or delete cookies through your browser settings. Please note that disabling certain cookies may affect some website features or functionality.

05. Information Sharing

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers when reasonably necessary to operate our business and provide our services. These providers may include:

Payment processors
Shipping and delivery carriers
Website hosting providers
E-commerce and website technology providers
Analytics and performance service providers
Customer service and communication providers
Fraud prevention and security service providers

These third parties may receive only the information reasonably necessary to perform the services they provide on our behalf and are expected to handle such information appropriately.

We may also disclose personal information when required by applicable law, legal process, court order, governmental request, or when reasonably necessary to protect our rights, property, users, or the security of our website.

06. Marketing Communications

If you voluntarily subscribe to our newsletter or other promotional communications, we may occasionally send information about new arrivals, products, promotions, special offers, seasonal updates, and company announcements.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the relevant email or by contacting our customer support team.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional communications, such as order confirmations, shipping notifications, or important information relating to your purchase.

07. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Sensitive information transmitted through our website may be protected using SSL/TLS encryption where applicable. We also work with reputable third-party service providers that use appropriate security measures to protect information processed on our behalf.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

If you have any questions regarding website security or the handling of your personal information, please contact us at:

Email: [email protected]

08. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include the ability to:

Request access to personal information we hold about you.
Request correction or updating of inaccurate information.
Request deletion of personal information where permitted by law.
Request restrictions on certain processing activities.
Object to certain uses of your personal information.
Withdraw consent where processing is based on consent.
Request to stop receiving promotional communications.

To exercise any applicable privacy rights, please contact our customer support team using the email address provided below. We may need to verify your identity before completing certain requests in order to protect your personal information.

09. Third-Party Services

Our website may use trusted third-party service providers to support payment processing, shipping, analytics, website hosting, security, customer service, and other website functionality.

These third-party services may have their own privacy policies and terms governing how they collect, use, and process information. We encourage customers to review the applicable privacy policies of third-party services when interacting with their platforms.

Third-party service providers working on our behalf are expected to use information only as necessary to provide the services for which they have been engaged, subject to applicable agreements and legal requirements.

10. Children’s Privacy

Our website is intended for general audiences and is not knowingly directed toward children who are below the minimum age required under applicable law to provide personal information without parental consent.

We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us, please contact our customer support team so that we can review and take appropriate action.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, services, website functionality, technology, or applicable legal and regulatory requirements.

Any changes will become effective upon publication of the updated Privacy Policy on this page, unless otherwise stated.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact us using the information below.